Jim, I thank you for your perspective as a business owner. Without the experience of owning a business I can only imagine how I would handle things. I didn’t mean in any way that this post puts suspicion on any business or builder’s reputation. That is the main reason I won’t post the builders name , I wish I could talk about how they fixed the problem and did the right thing. They do still have a chance to make it right and I hope they do.
Brian, I did ask him exactly that question. I asked him if he would be expected to pay for the motor if I shipped it to him and he didn’t receive. That stinks about the missing prop. I imagine I would have done the same as you. Fix the problem for the customer by getting them their order, then settling up with the shipping company. As much as it stinks, I assume that is the cost of doing business sometime.