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#7610

Eric Stevens
Participant

Rob,

I understand that this is your business, but it seems that you have lost touch with who your end or true customer is. You provide a free forum and editorial site to promote karting yes, but the business side for your is the revenue generated by paying advertisers who rely upon us the end user visiting and using your free product to give value to their advertising dollars. So saying you dont care about us the users, our opinions, and experieinces with “YOUR WEBSITE” is wrong.  The end users, be it lurkers or posters are what determine the going rate for advertising on your site, the more we visit the more you can charge your advertisers. That makes us the customer.

As you say we can just give up, not visit etc. but what good does that do you or your advertisers. I am certainly not visiting as much, nor spending as much time on the forums as I did, and I can guarantee with 100% certainty I am far from being alone in that regard.

I have posted that I did not like the new format, still dont and never will. I used to enjoy reading the forums and now dread it. Posts that just complain with crappy  comments like “new site sucks” are wrong and should be removed and dont deserve to be acknowleged, but someone stating they dont like the new site because its hard to read, or hard to navigate should be acknowledged, not met with resistance because you dont agree. You are the creator  and it will be hardest for you to be objective, but you owe it to your readers and yourself to take a step back reevaluate your position.

Eric